Privacy Policy

Last Updated: June 2026

AllCommercial.com.au is operated by AllMedia Group Pty Ltd (ABN 94 687 455 321) (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use AllCommercial.com.au and its associated services. It applies to all users of the platform, including Advertisers, Enquirers, and visitors to our website.

By accessing or using AllCommercial.com.au, you acknowledge that you have read and understood this Privacy Policy.

In this Privacy Policy:

• Advertiser means any individual or business that registers an account and publishes listings or content on AllCommercial.com.au.
• Enquirer means any individual or entity that browses, searches, or submits an enquiry through AllCommercial.com.au.
• Personal Information has the same meaning as under the Privacy Act 1988 (Cth) — information or an opinion about an identified individual, or an individual who is reasonably identifiable.
• Sensitive Information has the same meaning as defined under the Privacy Act 1988 (Cth) and includes health, racial, political, religious, or biometric data.
• OAIC means the Office of the Australian Information Commissioner.
• APPs means the Australian Privacy Principles under the Privacy Act 1988 (Cth).
• NDB Scheme means the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).

2.1 Information You Provide to Us

We collect personal information that you provide directly to us, including:

• Identifying information: name, email address, phone number, and postal address.
• Business information: business name, ABN, business address, logo, photos, and listing content.
• Account information: username, password, and account preferences.
• Transaction information: details of Subscription Plans or boost products purchased.
• Payment and billing information: collected at the time of purchase (processed via secure third-party payment providers).
• Communications: enquiries, support requests, and correspondence with our team.
• Marketing preferences: your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you use our platform, we may automatically collect:

• Usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, and navigation patterns.
• Activity logs: search history, listing views, and enquiry activity on the platform.
• Cookie and tracking data: as described in Section 8 of this Policy.

2.3 Information from Third Parties

We may collect personal information from third parties where you have consented to the disclosure of your information, including:

• Social media platforms, where you connect or interact with our platform via a social media account.
• CRM platforms and data integration providers used by Advertisers to bulk upload listing data.
• Credit reporting agencies, where necessary for the collection of overdue payments (as described in our Terms & Conditions).

We use personal information only for purposes that are directly related to our business functions and activities, including:

• 3.1 Service delivery: to provide you with our services, including publishing listings, facilitating property and business enquiries, and managing your account.
• 3.2 Account management: to process subscriptions, manage billing, and provide customer support.
• 3.3 Communication: to contact you about your account, listings, platform updates, and changes to our Terms or this Policy.
• 3.4 Direct marketing: to send you promotional materials, newsletters, and information about our services that may be of interest to you. You may opt out at any time (see Section 10).
• 3.5 Platform improvement: to analyse usage patterns, conduct research, and improve our website, features, and user experience.
• 3.6 Safety and security: to detect, investigate, and prevent fraudulent activity, misuse of the platform, or other harmful conduct.
• 3.7 Legal compliance: to comply with applicable laws, regulations, court orders, and to enforce our Terms & Conditions.
• 3.8 Credit and payment management: to assess creditworthiness and recover overdue amounts where permitted by applicable Credit Laws and Privacy Laws.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, without your consent or as otherwise permitted by law.

We may disclose your personal information to the following categories of recipients:

• 4.1 Service providers: third-party providers who assist us in operating the platform, including payment processors, IT infrastructure providers, email marketing platforms, CRM providers, and analytics services. These providers are bound by confidentiality and privacy obligations consistent with this Policy.
• 4.2 Enquirers and Advertisers: where you are an Advertiser, your contact details and listing information may be disclosed to Enquirers who express interest in your listing. Where you are an Enquirer, your contact details may be shared with the relevant Advertiser to facilitate the enquiry.
• 4.3 Legal and regulatory authorities: law enforcement agencies, courts, regulatory bodies, or other third parties as required by law, court order, or to protect our legal rights and interests.
• 4.4 Credit reporting agencies: where necessary for the collection of overdue payments, in accordance with applicable Privacy Laws and Credit Laws.
• 4.5 Business successors: in the event of a merger, acquisition, restructure, or sale of all or part of our business, your personal information may be transferred to the relevant successor entity. We will notify you of any such change in accordance with this Policy.
• 4.6 Marketing and advertising partners: we may share de-identified or aggregated data with advertising platforms (such as Google and Meta) for audience targeting and campaign measurement purposes. We do not sell personally identifiable information to third parties.

We do not sell your personal information to unrelated third parties. All third parties with whom we share personal information are required to handle it in accordance with applicable privacy laws.

• 5.1 Some of the third-party service providers we use may store or process personal information outside of Australia. These locations may include, but are not limited to, the United States of America, Ireland, Singapore, and other jurisdictions where cloud infrastructure and software providers operate.
• 5.2 Where personal information is transferred or stored outside of Australia, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles. This includes contractual arrangements that require overseas recipients to comply with privacy standards comparable to those applicable in Australia.
• 5.3 In accordance with APP 8, if we are unable to ensure an overseas recipient will handle personal information in compliance with the APPs, we will seek your informed consent before making the disclosure, or otherwise act in accordance with our obligations under the Privacy Act 1988 (Cth).
• 5.4 By using our platform, you acknowledge that your personal information may be transferred to and stored in countries outside Australia as described above.

• 6.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include encrypted data storage, restricted access controls, secure transmission protocols (HTTPS), and regular security reviews.
• 6.2 Access to personal information is limited to authorised personnel who require it to perform their role. All staff and contractors who handle personal information are subject to confidentiality obligations.
• 6.3 While we implement industry-standard security measures, no data transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your account, notify us immediately at privacy@allcommercial.com.au.
• 6.4 We retain personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.

• 7.1 AllMedia Group Pty Ltd is subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth).
• 7.2 If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:
  • Conduct a prompt assessment of the breach;
  • Notify affected individuals as soon as practicable; and
  • Lodge a notification with the Office of the Australian Information Commissioner (OAIC).
• 7.3 Notifications to affected individuals will include a description of the breach, the type of information involved, and recommended steps individuals can take to protect themselves.
• 7.4 We maintain an internal Data Breach Response Plan to enable us to identify, contain, assess, and notify data breaches in a timely manner.

• 8.1 Our website uses cookies and similar tracking technologies (including pixels and web beacons) to enhance your browsing experience, analyse platform usage, and support our marketing activities.
• 8.2 The types of cookies we use include:
  • Essential cookies: required for the platform to function correctly. These cannot be disabled.
  • Analytics cookies: used to understand how users interact with our website (e.g. Google Analytics). These help us improve platform performance and user experience.
  • Advertising cookies: used to deliver relevant advertising and measure campaign effectiveness across platforms such as Google and Meta (Facebook/Instagram).
  • Preference cookies: used to remember your settings and preferences across visits.
• 8.3 In accordance with 2026 privacy reforms, we require your active consent before placing non-essential cookies on your device. When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or manage your preferences. You may update your cookie preferences at any time via the cookie settings tool on our website.
• 8.4 You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.

• 9.1 We advertise online through platforms including Google, Facebook, and Instagram. We use cookies, pixels, and similar technologies to measure the performance of our advertising campaigns, including ad impressions, click-through rates, and conversions.
• 9.2 We may use custom audience features provided by advertising platforms to show relevant ads to users who have previously visited our website or interacted with our platform. This involves sharing hashed or encrypted identifiers with those platforms in accordance with their privacy policies.
• 9.3 We do not use advertising technologies in a manner that would identify you as an individual to third-party advertisers without your consent.

• 10.1 We may use your personal information to send you direct marketing communications about our services, promotions, platform updates, and industry news. These communications may be sent via email, SMS, or other electronic channels.
• 10.2 We will only send you direct marketing communications where you have provided consent, or where we are otherwise permitted to do so under the Spam Act 2003 (Cth) or applicable privacy laws.
• 10.3 You may opt out of receiving marketing communications at any time by:
  • Clicking the ‘Unsubscribe’ link in any marketing email;
  • Updating your communication preferences in your account settings; or
  • Contacting us at privacy@allcommercial.com.au.
• 10.4 Opting out of marketing communications will not affect your receipt of transactional or account-related communications (such as invoices, account notices, or service updates).

• 11.1 Our website may contain links to third-party websites, services, or resources. These links are provided for convenience only. We are not responsible for the privacy practices, content, or security of third-party websites.
• 11.2 We recommend that you review the privacy policies of any third-party websites you visit before submitting personal information to those sites.

• 12.1 AllCommercial.com.au is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
• 12.2 If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take steps to delete that information as soon as practicable.
• 12.3 If you believe that a child has provided us with personal information without appropriate consent, please contact us at privacy@allcommercial.com.au.

• 13.1 Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request that we correct information that is inaccurate, incomplete, outdated, or misleading.
• 13.2 To make an access or correction request, please contact us using the details in Section 17. We may require you to verify your identity before processing your request.
• 13.3 We will respond to access and correction requests within 30 days. If we are unable to grant access or make a correction, we will provide written reasons.
• 13.4 We will not charge a fee for making an access or correction request, but we may charge a reasonable fee for the cost of providing access (e.g. document retrieval or reproduction costs) where permitted by law.

In accordance with APP 2, where it is lawful and practicable to do so, you have the option of interacting with us anonymously or using a pseudonym. However, if you choose to interact anonymously, we may be unable to provide you with certain services that require account registration or identity verification.

• 15.1 If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance so we can attempt to resolve the matter directly.
• 15.2 To lodge a privacy complaint, please contact us at privacy@allcommercial.com.au. Please provide sufficient detail to allow us to identify the issue and respond appropriately.
• 15.3 We will acknowledge your complaint within five (5) business days and aim to resolve it within 30 days. If we are unable to resolve your complaint within this timeframe, we will keep you informed of our progress.
• 15.4 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Mail: GPO Box 5218, Sydney NSW 2001

• 16.1 We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.
• 16.2 When we make material changes to this Policy, we will notify you via email or a prominent notice on our website prior to the changes taking effect.
• 16.3 The updated Policy will be published on our website with a revised effective date. We encourage you to review this Policy periodically.
• 16.4 Your continued use of AllCommercial.com.au following the publication of an updated Policy constitutes your acceptance of the changes.

For all privacy-related enquiries, access and correction requests, complaints, or questions about this Policy, please contact our Privacy Officer:

Privacy Officer
AllMedia Group Pty Ltd
Email: privacy@allcommercial.com.au

For further information about privacy in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.